Frequently Asked Questions

When you exit the terminal you go right and walk to the end of the terminal, we will be waiting for you with the vehicle in the Transfers area - this is the same place the Ride Share (Uber) pick-up area:

The same place as the pick-up location. At the last roundabout go left (sign posted Rental Cars) but drive straight and following the road around to the barrier. Stop at the barrier and wait a few seconds and the barrier will automatically open. Please park in the P20 area, and an Apolicar team member will be waiting to process the return. Can you please TXT or call us with your ETA (if different from your reservation).

We recommend 1 hour before departure for domestic flights and 2 hours before departure for international flights.

The vehicle will have a full tank at pick-up and you will be expected to refuel before returning, unless you chose the Pre-Paid Fuel option with your reservation. If you are not able to refuel before you return the vehicle, then we will do this for you and charge the credit card used for your reservation.

Please note the fuel type, and also check the keyring and the fuel cap.

If you are wanting to drive on unmade roads, this is fine with all the vehicles in our fleet. If you are planning on driving completely off-road, you should consider the Land Rover Defender vehicles, as these are ideally suited. The speed limit for any off-road use (including unmade roads) is limited to 40kmh.

We can recommend a number of safe off-road options so you can experience the capabilities of these vehicles.

Minimum age is 18 if you have a full drivers license but please note, there is a mandatory excess of $2,800 + GST for any insurance claim. You can choose to reduce this excess only if you are 25 years old or older. Excess reduction is not available for 18-24 year old drivers.

If this was to happen, call us as all our vehicles have breakdown coverage. We will arrange for a tow truck (at no charge to you) to come to your location and we will attempt to put you in a replacement vehicle as soon as we can.

Please note, tyre punctures are treated as an insurance claim, and the excess of your rental agreement will apply.