Frequently Asked Questions

When you exit the terminal you go right and walk to the end of the terminal, you cross the road and the crossing before the roundabout and the vehicle will be parked. Please refer to WhatsApp or your email for detailed pick up instructions for your rental. Do not attempt to pick up from our office please, as the cars are not stored there.

For the return it will be the same place as you picked it up from. 

It is the very first right after going through the last roundabout at the airport. It isn’t sign posted. The keycard in the dashboard will open the barrier. If it doesn’t open, please just move a little closer.

We recommend returning at least 1 hour before domestic flights and 2 hours before international flights.

Yes. Apolicar offers seamless, contactless pick-up. Your vehicle will be ready and waiting with all instructions provided in advance by email and WhatsApp - no queues, no paperwork on arrival.

Absolutely. We provide flexible, contactless pickup and return options to fit your schedule, including early morning or late night arrivals.

 Our fleet consists exclusively of premium 4WD luxury SUVs:

• Land Rover Defender 110 P400 X (5-seater)

• Land Rover Defender 130 D300 S 2023 (8-seater)

• Land Rover Defender 130 D300 HSE X-Dynamic 2025 (8-seater)

• Range Rover Sport V8

• Range Rover Vogue V8

• Porsche Cayenne GTS

• and Porsche Cayenne S.

Discover our fleet.

Yes. Every vehicle in our fleet is a full 4WD SUV, purpose-built for New Zealand's varied terrain - from city driving to icy mountain roads and gravel back-country tracks.

Yes. The Land Rover Defender 130 is available in an 8-seat configuration, making it perfect for large families or groups. It also offers the largest boot space in our fleet.

The Land Rover Defender 130 (8-seater) is our most popular choice for families. It combines genuine 4WD capability with 8-seat capacity, generous luggage space, and premium Land Rover comfort and technology. It is the ultimate luxury minivan alternative.

All the vehicles we have in our fleet are listed here. We exclusively have Porsche, Land Rover and Range Rover 4WD SUVs - we currently do not have any other vehicles or brands like Toyota, BMW, or Mercedes-Benz in our fleet.

The Defender 110 is a 5-seater with a sportier, more compact profile - ideal for couples or small groups.

The Defender 130 is the long-wheelbase version with 8 seats and a significantly larger boot, better suited to families or groups with more luggage.

Yes, all our rental agreements include full insurance. The default insurance excess (also known as maximum liability) is NZD$6,000+GST (sales tax) for drivers 25+.

You can reduce this to NZD$0 (sales tax) for an additional charge per day.

Drivers under the age of 25 can not reduce their excess.

You cannot provide your own insurance, as we must use our insurer. You can potentially find your own insurance cover for the excess.

Yes. Drivers aged 25 and over can reduce their excess to NZD $0 for an additional daily fee. This option is not available for drivers under 25.

You cannot provide your own insurance in place of ours - we are required to use our own insurer. However, you may be able to find a third-party policy that covers the rental excess separately.

If this was to happen, call us as all our vehicles have breakdown coverage. We will arrange for a tow truck (at no charge to you) to come to your location and we will attempt to put you in a replacement vehicle as soon as we can.

Please note, tyre punctures are treated as an insurance claim, and the excess of your rental agreement will apply.

Drivers under 25 are subject to the standard excess of NZD $6,000 + GST and cannot reduce this amount.

Tyre punctures are treated as an insurance claim. Your standard rental excess will apply.

Full Protection reduces your excess from $6,000 to $0, giving you complete peace of mind if the unexpected happens.

Yes — 24/7 roadside assistance is included with every rental at no extra cost. Call this number:

0800 VERO ASSIST (0800 837 627)

If you get a flat tyre, there will potentially be a charge, as this is not covered by insurance.

At Apolicar, we understand that plans can change. To provide the highest level of service while maintaining fairness to all our customers, our cancellation policy is as follows:

Standard Bookings (1 Vehicle)

Cancellations Made 7 Days or More Before the Booking Date

Customers will receive a full refund of the booking amount.

Cancellations Made 5–6 Days Before the Booking Date

Customers will receive a 50% refund of the booking amount.

Cancellations Made 4 Days or Less Before the Booking Date

Customers will be charged 100% of the booking amount, and no refund will be issued.

Group Bookings (2 or More Vehicles)

A “Group Booking” is defined as any reservation involving two (2) or more vehicles under the same booking or coordinated reservation.

Due to the significant allocation of fleet and the impact on availability, the following terms apply:

Deposit Requirement

A non-refundable 25% deposit is required at the time of booking to secure vehicles.

Balance Payment

The remaining balance is due 45 days prior to the Booking Date.

Cancellations Made 45 Days or More Before the Booking Date

The booking may be cancelled, however the 25% deposit remains non-refundable.

Cancellations Made 15–44 Days Before the Booking Date

50% of the total booking amount will be charged.

Cancellations Made 14 Days or Less Before the Booking Date

100% of the total booking amount will be charged.

Partial Cancellations (Reduction in Vehicle Numbers)

Any reduction in the number of vehicles within 30 days of the Booking Date will be treated as a cancellation of those vehicles and charged in accordance with the above schedule.

Additional Information

• Refunds will be processed within 10 business days to the original payment method.

• Changes or modifications to bookings are subject to availability and may incur additional charges.

• In case of exceptional or extenuating circumstances, please contact us directly at customer.service@apolicar.co.nz or on WhatsApp at +64 29 024 25678, and we’ll do our best to assist you.

By completing your booking with Apolicar, you agree to the terms outlined in this policy.

All vehicles are provided with a full tank at pick-up and must be returned with a full tank. If you return the vehicle with less than a full tank, a refuelling fee will be charged.

The vehicle will have a full tank at pick-up and you will be expected to refuel before returning, unless you chose the Pre-Paid Fuel option with your reservation. If you are not able to refuel before you return the vehicle, then we will do this for you and charge the credit card used for your reservation.

Please note the fuel type, and also check the keyring and the fuel cap.

Minimum age is 18 if you have a full drivers license but please note, there is a mandatory excess of $2,800 + GST for any insurance claim. You can choose to reduce this excess only if you are 25 years old or older. Excess reduction is not available for 18-24 year old drivers.

Yes. All drivers must be named on the rental agreement before driving the vehicle. Please include additional drivers at the time of booking. You can add them later via WhatsApp or using Manage Booking on our website.  

You will need a valid full driver's licence from your home country. International visitors from non-English-speaking countries may also need an International Driving Permit (IDP). A passport may be required for identity verification.

Yes — additional drivers can be added for a small daily fee, and they’ll enjoy the same insurance coverage. You add additional drivers here.

In winter, snow chains or an approved alternative may be legally required on certain alpine roads - particularly those to ski fields like The Remarkables, Coronet Peak, and Cardrona. All Apolicar vehicles include AutoSocks, a legal, tyre-friendly alternative to traditional metal snow chains.

Yes. All vehicles in our fleet are full 4WD SUVs purpose-built for alpine conditions. Combined with the included AutoSocks, you can navigate challenging winter mountain roads safely and in total comfort.

If you are wanting to drive on unmade roads, this is fine with all the vehicles in our fleet. If you are planning on driving completely off-road, you should consider the Land Rover Defender vehicles, as these are ideally suited. The speed limit for any off-road use (including unmade roads) is limited to 40kmh.

We can recommend a number of safe off-road options so you can experience the capabilities of these vehicles.

Pricing varies by vehicle, rental duration, and season. Check real-time availability and pricing at apolicar.co.nz. Rates reflect guaranteed model selection, seamless contactless pickup, snow-ready preparation, and our concierge-style personal service.

Apolicar provides only high-end, recent-model 4WD SUVs from Land Rover, Range Rover, and Porsche. Unlike budget firms that substitute vehicles last minute, we guarantee the exact model you booked.

Our vehicles are meticulously prepared, snow-ready with AutoSocks, and backed by 24/7 concierge-style support.

Yes. Apolicar offers deals and specials from time to time. Check the Deals page on our website for current offers.

Yes. A one-way rental from Queenstown to Christchurch is available. Recommended stops along the way include Lake Tekapo, the Tekapo Hot Springs, and the Clay Cliffs at Omarama.

Yes. A one-way road trip rental from Auckland to Wellington is available, passing through some of the North Island's most spectacular scenery.

One-way rentals may be subject to a relocation fee depending on the route. Please check at the time of booking or contact us for details.