When you exit the terminal you go right and walk to the end of the terminal, you cross the road and the crossing before the roundabout and the vehicle will be parked. Please refer to WhatsApp or your email for detailed pick up instructions for your rental. Do not attempt to pick up from our office please, as the cars are not stored there.

For the return it will be the same place as you picked it up from. 

It is the very first right after going through the last roundabout at the airport. It isn’t sign posted. The keycard in the dashboard will open the barrier. If it doesn’t open, please just move a little closer.

We recommend 1 hour before departure for domestic flights and 2 hours before departure for international flights.

Minimum age is 18 if you have a full drivers license but please note, there is a mandatory excess of $2,800 + GST for any insurance claim. You can choose to reduce this excess only if you are 25 years old or older. Excess reduction is not available for 18-24 year old drivers.

The vehicle will have a full tank at pick-up and you will be expected to refuel before returning, unless you chose the Pre-Paid Fuel option with your reservation. If you are not able to refuel before you return the vehicle, then we will do this for you and charge the credit card used for your reservation.

Please note the fuel type, and also check the keyring and the fuel cap.

If you are wanting to drive on unmade roads, this is fine with all the vehicles in our fleet. If you are planning on driving completely off-road, you should consider the Land Rover Defender vehicles, as these are ideally suited. The speed limit for any off-road use (including unmade roads) is limited to 40kmh.

We can recommend a number of safe off-road options so you can experience the capabilities of these vehicles.

At Apolicar, we understand that plans can change. To provide the best service while maintaining fairness to all our customers, our cancellation policy is as follows:

1. Cancellations Made 7 Days or More Before the Booking Date

   • Customers will receive a full refund of the booking amount.

2. Cancellations Made 5–6 Days Before the Booking Date

   • Customers will receive a 50% refund of the booking amount.

3. Cancellations Made 4 Days or Less Before the Booking Date

   • Customers will be charged 100% of the booking amount, and no refund will be issued.

Additional Information

• Refunds will be processed within 10 business days to the original payment method.

• Changes or modifications to bookings may be subject to availability and additional charges.

• In case of extenuating circumstances, please contact us directly at team.apolicar@apolicar.co.nz or on WhatsApp at +64 29 024 25678, and we’ll do our best to assist you.

By completing your booking with Apolicar, you agree to the terms outlined in this policy.